Senior Front Desk Coordinator

4 days ago

London, Greater London, United Kingdom Franco's London Full time £14 - £16

Job Title: Senior Receptionist

Job Summary:

We are seeking an experienced and skilled Senior Receptionist to join our Front of House team at Franco's London. As a Senior Receptionist, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and efficient experience for our guests.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage front desk operations, including answering phone calls, responding to emails, and handling customer inquiries.
  • Ensure the front desk area is clean, organized, and well-maintained at all times.
  • Process customer payments, handle cash and credit transactions, and maintain accurate records.
  • Work collaboratively with the Front of House team to ensure seamless service delivery and high customer satisfaction.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Proven experience in a front desk or reception role, preferably in a hospitality or customer-facing environment.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Availability to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive hourly rate of £90 per hour or £31,500 to £36,500 per year, plus a yearly bonus.
  • A comprehensive benefits package, including company sickness pay, company pension scheme, and uniforms provided and laundered.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.

About Franco's London:

Franco's London is a family-owned restaurant with a rich history, dating back to 1946. We are committed to providing exceptional customer service and delivering high-quality Italian cuisine in a warm and welcoming atmosphere.

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