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Senior Front Desk Coordinator

2 months ago

London, Greater London, United Kingdom Franco's London Full time £14 - £16

Job Summary:

We are seeking an experienced and skilled Senior Receptionist to join our Front of House team at Franco's London. As a key member of our team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Manage front desk operations, including checking in guests, handling room assignments, and responding to phone calls and messages.
  • Ensure the front desk area is clean, organized, and well-maintained, including restocking supplies and maintaining a high level of tidiness.
  • Work collaboratively with the Front of House team to ensure a seamless experience for guests, including coordinating with the restaurant, bar, and other departments as needed.
  • Assist with administrative tasks, such as data entry, filing, and other duties as assigned.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Knowledge of front desk operations and customer service principles, with experience in a similar role preferred.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package, including a yearly bonus and company pension scheme.
  • Opportunities for career growth and professional development, including training and development programs.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • A comprehensive uniform and laundry service.
  • Delicious meals while on duty.
  • A recommend a friend scheme and cycle to work scheme.
  • An annual staff party.