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Senior Front Desk Coordinator

2 months ago

London, Greater London, United Kingdom Franco's London Full time £14 - £16

Job Summary:

We are seeking an experienced and skilled Senior Receptionist to join our Front of House team at Franco's London. As a key member of our team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Manage front desk operations, including checking in and out guests, handling room assignments, and maintaining accurate records.
  • Coordinate with the hospitality team to ensure seamless service delivery, including room service, food and beverage, and other guest requests.
  • Develop and maintain relationships with guests, responding to their needs and preferences, and ensuring their stay is memorable and enjoyable.
  • Collaborate with the management team to implement new initiatives and strategies to improve guest satisfaction and loyalty.
  • Participate in ongoing training and development programs to enhance skills and knowledge in customer service, hospitality, and front desk operations.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Proven experience in a front desk or reception role, with a strong understanding of hospitality operations and customer service principles.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Knowledge of hospitality software and systems, including property management systems and customer relationship management tools.

What We Offer:

  • A competitive salary and benefits package, including a comprehensive health insurance plan and retirement savings plan.
  • Opportunities for career advancement and professional growth, including training and development programs and mentorship opportunities.
  • A dynamic and supportive work environment, with a team of experienced and skilled professionals.
  • A comprehensive onboarding program, including training and orientation to ensure a smooth transition into the role.