Logistics Customer Advocate

2 days ago


London, Greater London, United Kingdom parcelLab Full time

We're seeking a highly motivated and customer-centric Logistics Customer Advocate to join our parcelLab team. In this role, you'll be responsible for delivering exceptional customer support, resolving complex issues, and promoting our services to existing and potential clients.

You'll work closely with our internal teams to ensure seamless customer journeys, leveraging your expertise in e-commerce and logistics operations to drive business growth.

To succeed in this role, you should have a strong background in customer-facing roles, preferably in SaaS products. We're looking for someone who's passionate about delivering outstanding customer experiences, has excellent communication skills, and thrives in fast-paced environments.

The estimated salary for this position is $65,000 - $85,000 per annum, depending on location and experience.

Key Responsibilities:

  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Resolve complex customer issues through effective communication and problem-solving
  • Collaborate with internal teams to ensure consistent customer experiences
  • Stay up-to-date with industry trends and best practices

Requirements:

  • 3+ years of customer-facing experience in SaaS or related industries
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Familiarity with e-commerce and logistics operations required

Benefits:

  • A comprehensive benefits package, including health insurance and retirement plans
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
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