Onsite Desktop Support Specialist
1 month ago
Job Title: Onsite Desktop Support Specialist
We are seeking a skilled Onsite Desktop Support Specialist to join our team at GBA5 EntServ UK Limited. As a key member of our support team, you will be responsible for providing technical assistance to our clients on-site at various locations.
Key Responsibilities:
- Provide technical support for desktop incidents, including hardware and software issues.
- Manage tickets throughout their lifecycle, prioritizing work to meet service level agreements.
- Ensure aged tickets are addressed, pended tickets are updated, and SLAs are monitored in real-time.
- Keep customers informed throughout the incident lifecycle, ensuring satisfactory call resolution.
- Update the incident management system with progress and resolution details.
- Work closely with the Operations Manager to resolve service delivery escalations.
- Recommend service improvements to management and participate in their implementation.
Requirements:
- Technical Microsoft accreditations.
- Service Management (ITIL) awareness.
- A full driving license and access to a car for travel to satellite locations.
Technical Experience:
Windows 10 and later, Adobe Acrobat suite, MS Office 365, MS Outlook, Lotus Notes, Remote Control Software, Internet Explorer, Java, TCP/IP, MacAfee Anti-Virus/spyware, Symantec Endpoint Services, DOS, Active Directory, PC Hardware and Architecture, Networking.
Qualifications:
Technical Microsoft accreditations, Service Management (ITIL) awareness, and a full driving license.
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