Desktop Support Specialist

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Description:

At GBA5 EntServ UK Limited, we strive to deliver exceptional services to our customers and colleagues.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual.

We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience.

Purpose of the Role:

We have an exciting new opportunity for an experienced, on-site Desktop Support Engineer to provide support to a long-standing client at Warton.

This is a full-time permanent position working 37.5-hours per week, Monday – Friday between the hours of 07:00 - 19:00.

Main Responsibilities:

  • Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
  • IMAC's – Installations, Moves, Additions and Changes
  • Break-Fix of all in-scope managed devices
  • Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
  • Desktop Support including special project activities as they arise
  • Asset Management & Stock Management
  • Managing the lifecycle of loan user equipment
  • Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
  • Act as a central point of contact for the customer
  • Software and system fault diagnosis, analysis and fix
  • Take responsibility for stock used and follow the correct procedures regarding stock management
  • Proactively keeping the customer updated with problem status at all times
  • Identifying and reporting risk as appropriate in accordance with the guidelines

This role is primarily site based at Warton, but will involve support for supported sites such as Samlesbury.

Essential Skills:

  • Must have, or be able to obtain UK GOV Security Clearance at SC level
  • Full, clean UK Driving License
  • Proven trouble shooting skills
  • Previous experience in a similar role with ITIL environment
  • PC/Desktop Support knowledge including Microsoft Windows XP/7/10 onwards
  • Excellent communicator both face-to-face & over the phone
  • Administering Windows Share/File permissions.
  • Mobile connectivity (E.g. Android/IPhone)
  • Knowledge of SCCM
  • Good knowledge of HP Workstation, Desktops & Laptops
  • Must be able to deal productively with a high workload with minimal supervision

Great attention to detail

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