Desktop Support Specialist

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Title: Desktop Support Specialist

Job Summary:

We are seeking an experienced Desktop Support Specialist to join our team at GBA5 EntServ UK Limited. As a Desktop Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT infrastructure.

Main Responsibilities:

  • Carry out security audits of all devices holding data on the network by scanning and reporting
  • IMACs – installations, moves, additions, and changes
  • Break-fix of all in-scope managed devices
  • Hands and eyes support to visually verify the state of managed devices such as servers and network devices
  • Desktop support including special project activities as they arise
  • Asset management & stock management
  • Managing the lifecycle of loan user equipment
  • Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
  • Act as a central point of contact for the customer
  • Software and system fault diagnosis, analysis, and fix
  • Take responsibility for stock used and follow the correct procedures regarding stock management
  • Proactively keeping the customer updated with problem status at all times
  • Identifying and reporting risk as appropriate in accordance with the guidelines

Requirements:

  • Must have, or be able to obtain UK GOV Security Clearance at SC level
  • Full, clean UK driving license
  • Proven trouble-shooting skills
  • Previous experience in a similar role with ITIL environment
  • PC/Desktop support knowledge including Microsoft Windows XP/7/10 onwards
  • Excellent communicator both face-to-face & over the phone
  • Administering Windows Share/File permissions
  • Mobile connectivity (E.g. Android/IPhone)
  • Knowledge of SCCM
  • Good knowledge of HP Workstation, Desktops & Laptops
  • Must be able to deal productively with a high workload with minimal supervision

Working Environment:

This role is primarily site-based at Warton, but will involve support for supported sites such as Samlesbury.

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