IT Support Specialist

1 week ago

Milton Keynes, Milton Keynes, United Kingdom Dawsongroup Full time

We are seeking a talented IT Support Specialist to join our IT department at Dawsongroup. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for technology.

Key Responsibilities:

  • Providing 1st and 2nd line IT support for all employees, covering a range of technologies, including our Citrix Desktop estate.
  • Dealing with suppliers for all IT needs, including hardware and software requirements, generating purchase orders, and ensuring invoices are matched.
  • Answering support calls, logging, and resolving any issues or passing them to the relevant member of the IT department, responding to queries on the phone, via email, and in-person in an effective and precise manner.
  • Basic Active Directory and Office 365 administration.
  • Desktop/laptop support, including deployment using SCCM.
  • Visiting our branch offices as required to perform hardware installations, office moves, re-locations, health checks, and audits.
  • Routine departmental duties.
  • Dealing efficiently and effectively with colleagues and third parties, and keeping accurate and complete records of the same.
  • Mobile device support (Windows Mobile, iPhone, etc.).
  • Maintaining and controlling license levels.
  • Ensuring any other tasks requested by the Network team are completed efficiently and successfully.
  • Documenting current Company IT and Network procedures and systems.
  • Liaising with the Network team on all pertinent issues, generally through weekly update meetings, but more frequently if necessary.
  • Any other duties as required by the IT Manager.

Requirements:

  • Proven experience as an IT Support Specialist or in a similar role.
  • Strong knowledge of computer systems, networks, and relevant technologies.
  • Familiarity with various hardware and software configurations.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.

If you are a dedicated IT professional looking for a challenging and rewarding opportunity, we would love to hear from you.

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