IT Support Specialist

3 days ago

Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

About the Role:

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Air IT Limited. As a 1st Line NOC Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Triage and prioritize incoming NOC tickets and notifications, including alerts generated by monitoring systems such as backups, network, servers, and other systems.
  • Coordinate with third-party vendors, customer contacts, or internal departments on NOC tickets.
  • Take ownership of tickets, seeing them through to resolution or escalating where appropriate.
  • Monitor the performance and capability of computer systems using diversified tools, including Windows Server Administration Tools such as Hyper-V, SolarWinds Ncentral, PRTG, Auvik, Azure, and VMware.
  • Maximize network availability by monitoring performance and troubleshooting network degradation and outages.
  • Ensure backups are correctly set up and monitored.
  • Assist in weekly/monthly patching schedules.
  • Ensure critical and security updates are installed at regular intervals.
  • Maintain a library of Knowledge Base articles for known issues and best practices.

Requirements:

  • Previous experience in IT support.
  • Outstanding customer service and problem-solving skills.
  • Proficiency with the latest Microsoft technologies.
  • Strong troubleshooting skills with Microsoft Office.
  • Ability to administer and support Windows desktops.
  • Knowledge of Active Directory, Group Policy, and DNS.
  • Evidence of continued professional development.

What We Offer:

  • Competitive remuneration packages.
  • Hybrid working options for a better work-life balance.
  • Generous annual leave and bank holidays.
  • Exciting staff awards and social events.
  • Ongoing learning and development opportunities.
  • Cycle to work scheme and technology vouchers.

About Us:

At Air IT Limited, we are committed to fostering an inclusive and diverse workplace where everyone thrives. We are an award-winning MSP that's leading the charge in IT innovation, with a clear mission and vision to empower our teams and revolutionize IT and Cyber Security support for local SMEs nationwide.

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