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IT Support Specialist
2 months ago
About the Role:
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Air IT Limited. As a 1st Line NOC Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Triage and prioritize incoming NOC tickets and notifications, including alerts generated by monitoring systems such as backups, network, servers, and other systems.
- Coordinate with third-party vendors, customer contacts, or internal departments on NOC tickets.
- Take ownership of tickets, seeing them through to resolution or escalating where appropriate.
- Monitor the performance and capability of computer systems using diversified tools, including Windows Server Administration Tools such as Hyper-V, SolarWinds Ncentral, PRTG, Auvik, Azure, and VMware.
- Maximize network availability by monitoring performance and troubleshooting network degradation and outages.
- Ensure backups are correctly set up and monitored.
- Assist in weekly/monthly patching schedules.
- Ensure critical and security updates are installed at regular intervals.
- Maintain a library of Knowledge Base articles for known issues and best practices.
Requirements:
- Previous experience in IT support.
- Outstanding customer service and problem-solving skills.
- Proficiency with the latest Microsoft technologies.
- Strong troubleshooting skills with Microsoft Office.
- Ability to administer and support Windows desktops.
- Knowledge of Active Directory, Group Policy, and DNS.
- Evidence of continued professional development.
What We Offer:
- Competitive remuneration packages.
- Hybrid working options for a better work-life balance.
- Generous annual leave and bank holidays.
- Exciting staff awards and social events.
- Ongoing learning and development opportunities.
- Cycle to work scheme and technology vouchers.
About Us:
At Air IT Limited, we are committed to fostering an inclusive and diverse workplace where everyone thrives. We are an award-winning MSP that's leading the charge in IT innovation, with a clear mission and vision to empower our teams and revolutionize IT and Cyber Security support for local SMEs nationwide.
