SAP Desktop Support Specialist

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Summary:

We are seeking a highly skilled IT Support Technician to provide essential support at our IT Link Center. The successful candidate will handle a wide range of hardware and software issues, including support for desktops, laptops, and various peripheral devices.

Key Responsibilities:

  • Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues.
  • Provide support for all operating system issues related to Microsoft Windows and Apple OS.
  • Offer "how-to" assistance for end-user assigned IT devices and software.
  • Perform hardware support tasks such as RAM upgrades, keyboard exchanges, and SSD hard drive replacements.
  • Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment.
  • Provide smart hands support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement.
  • Handle smartphones and portable devices for SIM card handling and provisioning.
  • Support meeting room setups including audio and video equipment.
  • Perform network cabling, port patching, and manage Wi-Fi networks, including the replacement of routers, hubs, and switches.
  • Maintain documentation for asset management, knowledge management, and site operations.
  • Manage stock levels for incoming and outgoing IT goods.
  • Conduct end-user training and educational workshops to improve IT literacy.

Requirements:

  • At least 2 years' experience in a Deskside IT support role.
  • Excellent oral and written communication skills in the local language and English.
  • Strong interpersonal skills and the ability to work effectively in a team environment.
  • Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
  • A proactive approach and a commitment to providing excellent customer service.

Preferred Qualifications:

  • Certifications in Microsoft, Apple, or other relevant IT fields.
  • Experience in managing IT support in a corporate environment.

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