Communications and Customer Insights Manager
13 hours ago
We are seeking a highly skilled Customer Communications Specialist to join our team at Talent Hub Resourcing Solutions Ltd. As a key member of the organization, this role will be responsible for developing and delivering customer communications programs that drive retention and upselling.
This role requires:
- A strong background in CRM and customer communications, with a focus on driving business growth.
- Experience of using Salesforce and other email software platforms, with a proven track record of delivering successful campaigns.
- A thorough understanding of digital marketing channels and techniques, including multi-channel comms and content creation.
- Excellent copywriting and content creation skills, with the ability to craft compelling messages across various digital platforms.
- Strong analytical and reporting skills, with the ability to analyze customer data and identify opportunities to improve campaign activities.
The responsibilities for this Customer Communications Specialist include:
- Creating engaging content for multi-channel comms across various digital platforms.
- Managing the planning, execution, delivery, and success of customer communication campaigns, ensuring they meet business objectives.
- Analyzing customer data to identify opportunities to improve and optimize future campaign activities, driving business growth and customer loyalty.
Benefits:
- 25 days holiday per year.
- The option to purchase additional holiday time.
- A gym membership.
- Private healthcare coverage.
- An excellent pension scheme.
Estimated Salary: £48,000 - £63,000 per annum.
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