Communications and Customer Insights Manager

13 hours ago


Brighton, Brighton and Hove, United Kingdom Talent Hub Resourcing Solutions Ltd Full time
Customer Communications Specialist

We are seeking a highly skilled Customer Communications Specialist to join our team at Talent Hub Resourcing Solutions Ltd. As a key member of the organization, this role will be responsible for developing and delivering customer communications programs that drive retention and upselling.

This role requires:

  • A strong background in CRM and customer communications, with a focus on driving business growth.
  • Experience of using Salesforce and other email software platforms, with a proven track record of delivering successful campaigns.
  • A thorough understanding of digital marketing channels and techniques, including multi-channel comms and content creation.
  • Excellent copywriting and content creation skills, with the ability to craft compelling messages across various digital platforms.
  • Strong analytical and reporting skills, with the ability to analyze customer data and identify opportunities to improve campaign activities.

The responsibilities for this Customer Communications Specialist include:

  • Creating engaging content for multi-channel comms across various digital platforms.
  • Managing the planning, execution, delivery, and success of customer communication campaigns, ensuring they meet business objectives.
  • Analyzing customer data to identify opportunities to improve and optimize future campaign activities, driving business growth and customer loyalty.

Benefits:

  • 25 days holiday per year.
  • The option to purchase additional holiday time.
  • A gym membership.
  • Private healthcare coverage.
  • An excellent pension scheme.

Estimated Salary: £48,000 - £63,000 per annum.



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