Current jobs related to Customer Experience Manager - Brighton, Brighton and Hove - Neilson Active Holidays

  • Customer Experience Manager

    1 week ago

    Brighton, Brighton and Hove, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Company OverviewABR Talent is a specialist recruitment partner that supports start-up and scale-up SaaS businesses. We're looking for an experienced professional to join our team as a Customer Success Manager.This role will be based in Brighton, with the option to work from home one or two days a week.

  • Customer Experience Strategist

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. The ideal candidate will have previous experience in a customer success role within the SaaS space and a well-versed approach to high touch, customer management.Key Responsibilities Manage...

  • Customer Experience Manager

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Tillo Inc Full time

    Join Our TeamWe are a dynamic company committed to delivering exceptional customer experiences. As a CUSTOMER EXPERIENCE MANAGER, you will play a vital role in enhancing our service delivery and building lasting relationships with our clients.Your Key ResponsibilitiesTo deliver first-class customer service, guaranteeing a seamless journey for our clients at...

  • Sales and Customer Experience Manager

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Entain Group Full time

    Entain Group is seeking a highly motivated Sales and Customer Experience Manager to join our retail team. This exciting opportunity offers a competitive starting package of £80 per hour, along with a range of benefits including optional overtime, pension scheme, discounts through Entain Deals, and healthcare support.Responsibilities:Take bets on various...

  • Customer Experience Specialist

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Cubitts KX Limited Full time

    If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we'd love to hear from you! As a Customer Experience Specialist at Cubitts KX Limited, you will play a key role in driving business growth and improving store performance.About the Company:Cubitts KX Limited is a dynamic and innovative company that...

  • Customer Experience Director

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    At Octopus Energy, we're on a mission to drive the global renewable energy revolution, and we need an experienced Customer Experience Director to help us achieve this goal. As a key member of our team, you'll be responsible for developing and implementing strategies to deliver outstanding customer experiences.About the Role:Lead a team of sales professionals...

  • Customer Experience Supervisor

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full time

    Duty Manager (Hospitality)">We are seeking a highly skilled Duty Manager to join our team at Cineworld Cinemas Ltd. As a Duty Manager, you will be responsible for leading our hospitality operations, managing staff, and ensuring that every customer interaction is positive and memorable.">Key Responsibilities">">Lead by Example: Demonstrate excellent...

  • Customer Experience Supervisor

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full time

    Customer Experience SupervisorCineworld Cinemas Ltd is seeking a dedicated Customer Experience Supervisor to join our team. In this role, you will be responsible for ensuring that every customer has an exceptional experience in our cinemas. You will work closely with our front-of-house staff to provide outstanding customer service, handling customer...

  • Customer Experience Ambassador

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador at Cineworld Cinemas Ltd. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer experiences and ensuring a superior standard of service.Key ResponsibilitiesProvide outstanding customer...

  • Director of Customer Experience

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Thegradcafe Full time

    About the RoleThe Director of Customer Experience will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty.Work together win together: As the Director of Customer Success for PeopleCloud Loyalty and Customer solutions, you will create a collaborative environment where...

  • Customer Experience Coordinator

    1 month ago

    Brighton, Brighton and Hove, United Kingdom The Nursery School Company Ltd Full time

    The Nursery School Company Ltd is committed to delivering exceptional customer experiences across all aspects of its operations. To achieve this goal, we seek an experienced and highly skilled professional to manage our Admissions process.The successful candidate will possess excellent customer service skills, be able to communicate effectively with parents...

  • Customer Experience Advisor

    3 months ago

    Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Brighton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Success Manager

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Role OverviewWe are seeking a Customer Success Manager to join our team, responsible for ensuring the successful adoption and utilization of our platform by key accounts. This is a fantastic opportunity to work with globally recognized brands in the retail, ecommerce, and automotive sectors.The ideal candidate will have experience in customer success roles...

  • Customer Experience Manager

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom The Body Shop Full time

    Job Overview:The Body Shop is seeking a highly motivated Trade Promotions Coordinator to support the Trading team in executing the trade plan in Retail Stores.In this role, you will be responsible for managing the loading of Trade promotions into the till system (RMS), ensuring that promotions 'ring' correctly in each and every store, and maintaining the UK...

  • Customer Experience Director

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Rank Group Full time

    Rank Group is committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services.We're seeking a Casino Manager to join our team in Brighton, UK. This is an exciting opportunity to lead a team of professionals...

  • Customer Experience Advocate

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom The GelBottle Inc. Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Advocate to join our team at The GelBottle Inc. in Brighton. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely...

  • Customer Experience Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom CITRUS CONNECT LTD Full time

    Become a Customer Experience Specialist with CITRUS CONNECT LTD and Make a Real Difference in People's LivesWe're looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional customer experiences and driving business...

  • Customer Experience Advisor

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Domestic & General Full time

    Customer Focus Drives SuccessWe are looking for a talented Customer Experience Advisor to join our dedicated team at Domestic & General. As a key player in our customer support and sales department, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the Opportunity:Develop and maintain strong...

  • Retail Customer Experience Manager

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Entain Group Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Taking bets on a wide range of sports and events with precision and enthusiasm.Demonstrating our products and betting terminals to customers, showcasing their features and benefits.Handling customer complaints or concerns with empathy and effective problem-solving skills.Maintaining high...

  • Customer Experience Specialist

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Cooks Motor Group Full time

    Job SummaryWe are looking for a highly motivated and experienced Sales Representative to join our team at Cooks Motor Group. As a Sales Representative, you will be responsible for selling luxury vehicles and providing exceptional customer service to our customers.Salary: £38,000 - £48,000 per annum, depending on experience.Key AccountabilitiesMeet and...

Customer Experience Manager

1 month ago

Brighton, Brighton and Hove, United Kingdom Neilson Active Holidays Full time
Neilson Active Holidays: Customer Marketing Manager Opportunity

We are seeking an experienced Customer Experience Manager to join our Sales & Marketing team in Brighton.

About the Job

This is a full-time permanent role, offering a salary of £45,000-£50,000 dependent on experience. The successful candidate will be responsible for supporting the Marketing Team in various areas, including customer lifecycle management, strategy and insight, project coordination, digital and social media, and reporting.

Key Responsibilities
  • Support the Head of Direct Marketing in implementing strategies to improve the customer lifecycle journey.
  • Manage email/SMS production and customer communications automation.
  • Analyse and implement learnings from marketing initiatives using Microsoft Excel and BI dashboards.
  • Develop standards, processes, and tools to drive greater efficiencies in cross-functional team collaboration.
  • Oversee social media accounts and posting regular content.
Requirements
  • Demonstrable experience in customer lifecycle marketing, including customer retention strategies, project management, and CRM.
  • Line management experience.
  • Strong experience in the travel industry is advantageous.
  • Exceptional writing and editing skills, with a strong command of grammar, punctuation, and style.
  • Self-starter with quick learning capabilities, excellent verbal communication skills, and exceptional organisational skills.
Benefits
  • 25 days holiday + bank holidays, option to purchase 5 days extra.
  • Auto-enrolment into Scottish Widows pension scheme.
  • Life assurance x 2 salary.
  • Additional partner discounts.
  • Free on-site gym, shower facilities, parking, office secure bike storage.
  • Highly preferential holiday deals.
  • Remote working options.