Customer Insights Analyst

4 days ago


Brighton, Brighton and Hove, United Kingdom Talent Hub Full time

At Talent Hub, we are seeking an experienced and skilled Customer Data Analyst to join our consumer-focused organization based in Brighton. As a Senior Data Analyst, you will play a key part in our data strategy, contributing to the development of campaign and overall performance reporting, actionable insights, and data-driven models across the customer lifecycle.

Main Responsibilities:

  • Lead the reporting, insight, and analytics for the organization, focusing on customer data and storytelling, providing proactive reporting and actionable insights.
  • Regularly monitor and report on key customer data metrics.
  • Support and provide guidance on the development of campaign and overall performance reporting, actionable insight, and data-driven models for use across the customer lifecycle.
  • Produce data visualizations to help support and communicate important learning.

Requirements:

  • A background in Customer Data Analytics, having worked for a membership or Customer Services, Business Services background.
  • Strong oral and written communication skills, with experience presenting data interpretation and insights to non-technical audiences.
  • Experience in using data storytelling techniques.
  • Knowledge of other data platforms, such as Microsoft Customer Insights, Microsoft Customer Data, Microsoft Fabric, social marketing insights, and email marketing analytics, would be beneficial.
  • Experience in SQL, SAS, Python, or R programming.
  • Knowledge of web analytics tools would be helpful.
  • Some exposure to AI tools, such as Co Pilot.
  • Line management or mentoring skills.

Benefits:

  • Flexible working arrangements, including 2 days office-based.
  • 24 days holiday plus bank holidays.
  • Healthcare.
  • Hybrid working.

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