Customer Data Insights Specialist

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Legal & General Full time
Company Overview

Legal & General is a leading financial services group, major global investor, and Britain's Most Admired Company in 2023. We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

We are looking for a Customer Data Analyst to join our forward-thinking L&G Retail team. As a dynamic member of our team, you will be responsible for delivering strategic insights and advanced analytics to key stakeholders across the business.

The estimated salary for this role is £50,000 - £65,000 per annum, depending on experience.

Job Description

You will work closely with the Data Analytics Manager to contribute to significant projects for customer strategy in collaboration with various business units. You will also manage data analysis projects, advising on and implementing data solutions to enhance our decision-making processes.

Key responsibilities include:
  • Developing appropriate data, customer, and prospect knowledge to produce robust, actionable customer analysis that drives incremental uplifts in NBVA and informs decision-making
  • Utilizing customer data, segmentation, data visualization tools, and other techniques to understand and drive value from our customer base
  • Leading analysis projects to support business initiatives across sales and marketing, utilizing the analysis toolkit including new techniques, tools, and capability
  • Delivering end-to-end customer insight including capturing requests from internal customers, planning analysis, data manipulation and analysis, generating insights, and delivering back to stakeholders
  • Working across the wider team and with the Data Scientist (Manager) to embed and link insights from different projects to drive NBVA growth and inform decision-making


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