Digital Insight Specialist

19 hours ago


Brighton, Brighton and Hove, United Kingdom Legal & General Group Full time

At Legal & General Group, we're committed to building a better society for the long term by investing our customers' money in things that make life better for everyone.

Job Overview

We're looking for a talented and data-driven Digital Insight Specialist to join our dynamic and growing Conversion Journey Optimisation team. If you're passionate about uncovering insights from data and want to shape exceptional customer outcomes through optimisation initiatives, this is your opportunity to have meaningful impact.

In this role, you'll leverage data to generate valuable insights while applying your strong problem-solving skills to identify high-impact opportunities for our customers. You'll work with teams across the business whilst using a range of optimisation tools to support A/B testing, drive initiatives and deliver customer-centric improvements to our digital omnichannel journeys.

Key Responsibilities
  • Drive value from all our optimisation tools, digital capability, data sources and customer research to identify the highest opportunities and friction points in the journey in order to shape up the delivery backlog.
  • Deliver insight deep dives and data-driven recommendations to improve our main KPIs and meet business objectives.
  • Support the full lifecycle of insight projects, from the initial requirements gathering to delivery, whilst managing stakeholders.
  • Support performance investigations and help expedite resolutions to minimise customer and commercial risk. Expand and improve our application performance monitoring.
  • Gain an in-depth knowledge of Legal & General's digital estates, as well as our online business model and digital measurement strategy.

The estimated salary for this role is around £50,000 - £65,000 per annum, depending on experience. We offer a competitive benefits package including:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
  • Many discounts we offer – both for our own products and at a range of high street stores and online.
About Us

Legal & General Group is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We strive to be open, mindful and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.



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