Customer Service Liaison Specialist
6 days ago
As a Customer Service Liaison Specialist at UKForex Limited, you will play a vital role in ensuring seamless customer experiences.
Job OverviewThis is an exciting opportunity to join our Client Due Diligence team as a specialist function assisting our global client-handling teams. Your primary responsibility will be performing initial KYC assessments and screenings for new clients, ensuring a smooth transition between online registration and full verification.
In this role, you will be responsible for:
- Processing and onboarding private and corporate client registrations.
- Assisting clients through the onboarding process by assessing registration requirements and communicating directly with clients.
- Conducting Sales KYC of clients and ensuring a thorough understanding of their needs.
- Providing assistance in the day-to-day processing of client paperwork and queries.
- Escalating calls within the company as required in accordance with internal procedures.
- Performing other ad-hoc duties as necessary.
You will work closely with colleagues to contribute to the development and delivery of our strategic business and operational plans. Your ability to assess and perform Enhanced Customer Due Diligence (ECDD) activities will ensure that we fully understand our clients' needs and payment flows.
RequirementsTo succeed in this role, you will need:
- Previous customer service experience, preferably in a financial services environment.
- Excellent interpersonal and communication skills, with the ability to build effective relationships and work collaboratively.
- Strong attention to detail and ability to multitask efficiently.
- A commitment to providing outstanding service and exceeding customer expectations.
- Intermediate skill levels of Microsoft Outlook, Word, and Excel.
We offer a competitive salary range of £40,000 - £60,000 per annum, depending on your level of experience and qualifications. We also provide a comprehensive benefits package, including health insurance, carer parental leave, and flexible working arrangements.
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