Customer Service Liaison
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Liaison to join our team at Arora Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel standards are consistently met.
Key Responsibilities:
- Assisting guests with general enquiries about the hotel and surrounding area.
- Providing good knowledge of local attractions and recommending suitable options to guests.
- Maintaining the front-of-house areas to the highest standards.
- Sending pre-arrival and post-departure communications to guests.
- Assisting the guest relations team with guest amenities setup.
- Providing assistance with public and private transportation.
- Ensuring a strong lobby presence.
What We Offer:
Our Customer Service Liaison will receive a competitive salary, 28 days paid holiday, and additional benefits including discounted hotel room rates, fantastic training and development opportunities, and unrivalled career prospects.
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