Customer Service Liaison
1 day ago
We are seeking a Customer Service Liaison to join our team at The Economist Intelligence Unit. This is a 12-month fixed-term contract opportunity for a skilled professional to drive solution adoption and value creation for our clients.
As the Customer Service Liaison, you will be responsible for ensuring the success and satisfaction of our clients, leveraging your passion for innovation and customer centricity to deliver an exceptional customer experience.
Your primary focus will be driving solution adoption and value creation for our clients, handling customer queries, supporting the renewal process and monitoring the health of our customers to ensure we maximise retention revenue.
Key Responsibilities:
- Foster senior relationships with key clients to support account teams in delivering against client expectations, value plans and positive renewal outcomes.
- Monitor account health (product usage, adoption rates, customer satisfaction, identify areas of concern, potential growth opportunities) to ensure positive renewal outcomes.
- Partner with Account Managers providing insight into usage trends, identifying key users / champions to create adoption strategies that help clients maximise the value of our solutions.
- Conduct new client on-boarding and new user training.
- Provide curated content (webinars / white papers / special reports) to key user groups and customers.
- Leverage data and client sentiment to drive the voice of the customer across the business to improve solution offerings and client satisfaction.
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Customer Service Liaison
3 weeks ago
London, Greater London, United Kingdom Sellick Partnership Full timeCustomer Service Liaison RoleSellick Partnership is supporting a well-known Social Housing specialist based in Manchester to recruit a Customer Service Liaison to join their team.The Customer Service Liaison will be responsible for liaising with customers effectively to provide high levels of customer satisfaction and commercial success.Key responsibilities...
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Customer Service Liaison
1 day ago
London, Greater London, United Kingdom easyJet Full timeJob Title: Customer Service LiaisonEasyJet Holidays is seeking a Customer Service Liaison to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide solutions to customer complaints and issuesCollaborate...
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Customer Service Liaison
2 weeks ago
London, Greater London, United Kingdom Fortus Recruitment Group Full time £27,000 - £33,000Job Title: Customer Service LiaisonJob Summary:We are seeking an experienced Customer Service Liaison to join our planned maintenance team. The successful candidate will be responsible for managing resident complaints and ensuring they are dealt with in a prompt and effective manner.Key Responsibilities:• Manage and resolve resident complaints in a timely...
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Customer Service Liaison
3 weeks ago
London, Greater London, United Kingdom Page Personnel Sales Full timeAbout the RoleWe are seeking a highly skilled Customer Service Liaison to join our team at Page Personnel Sales. As a Customer Service Liaison, you will be the first point of contact for prospective clients, responding to online enquiries and answering phone calls with warmth and sensitivity.Key ResponsibilitiesMaintain relationships and engage with clients...
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Customer Service Liaison
2 weeks ago
London, Greater London, United Kingdom Euro London Appointments Full timeJob Title: Customer Service LiaisonJob Summary:We are seeking a highly skilled Customer Service Liaison to join our team at Euro London Appointments. As a Customer Service Liaison, you will play a crucial role in supporting and enhancing our customer relationships. You will be responsible for both customer support and customer success, ensuring that clients...
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Customer Service Liaison
16 hours ago
London, Greater London, United Kingdom Sentric Safety Group Full timeWe are seeking a Customer Service Liaison to join Castell, part of Sentric Safety Group.The Customer Service Liaison is responsible for ensuring the smooth running of global customer orders and enquiries.Liaising with the internal and external technical sales team to deliver outstanding customer service is key to the role.The Customer Service Liaison acts as...
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Customer Service Liaison
2 weeks ago
London, Greater London, United Kingdom Euro London Appointments Full timeCustomer Service LiaisonAs a Customer Service Liaison at Euro London Appointments, you will play a pivotal role in supporting and enhancing customer relationships. Your responsibilities will include providing top-tier customer support to B2B clients, resolving issues promptly and efficiently. You will also be responsible for fostering strong relationships...
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Customer Service Liaison
3 weeks ago
London, Greater London, United Kingdom TSR Recruitment Limited Full time £30,000Job Title: Customer Service LiaisonJob Summary:We are seeking a Customer Service Liaison to join our team at TSR Recruitment Limited. As a key member of our team, you will be responsible for building strong relationships with residents and providing exceptional customer service.Key Responsibilities:Dealing with residents' complaints and issues in a...
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Customer Service Liaison
2 weeks ago
London, Greater London, United Kingdom Phee Farrer Jones Full timeCustomer Service LiaisonWe are seeking a highly organised and enthusiastic individual to join our team as a Customer Service Liaison. This role involves handling customer enquiries, sourcing products, and preparing quotes.Key Responsibilities:Manage sales orders, ensuring timely delivery and high customer satisfaction.Liaise with suppliers and attend trade...
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Customer Service Liaison
2 weeks ago
London, Greater London, United Kingdom Phee Farrer Jones Full timeCustomer Service LiaisonWe are seeking a highly motivated and organized Customer Service Liaison to join our team at Phee Farrer Jones. As a key member of our customer service team, you will be responsible for handling customer enquiries, sourcing products, and preparing quotes.Key Responsibilities:Handle customer enquiries and resolve issues in a timely and...
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Customer Service Liaison
3 weeks ago
London, Greater London, United Kingdom Ocean Proximity Services Ltd Full timeCustomer Service LiaisonAt Ocean Proximity Services Ltd., we are seeking a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you will be responsible for providing professional and efficient assistance to our clients.Key Responsibilities: Handle incoming calls and emails from customers regarding their inquiries,...
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Customer Service Liaison
2 weeks ago
London, Greater London, United Kingdom Arora Group Full timeAbout the Role:We are seeking a highly skilled Customer Service Liaison to join our team at Arora Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel standards are consistently met.Key Responsibilities:Assisting guests with general enquiries about the hotel and...
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Customer Service Liaison
3 weeks ago
London, Greater London, United Kingdom Harrison Scott Associates Full timeHarrison Scott Associates is seeking a Customer Service Liaison to join their award-winning client services team. The ideal candidate will have excellent communication skills and be able to work closely with account managers and clients to clarify requirements and ensure quality standards are maintained throughout production.Liaise with account managers and...
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Customer Service Liaison
3 weeks ago
London, Greater London, United Kingdom Shepherds Bush Housing Association Full timeAbout the roleWe are seeking a Customer Service Liaison to join our team in West London. The successful candidate will manage their own queries, working closely with our Housing Service Managers and the Repairs Team.Key responsibilities include:Proven computer literacy and experience of using Microsoft Office packages, housing or CRM systems and call...
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Customer Service Liaison
2 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeKey Responsibilities:As a Customer Service Liaison at Burton Bolton & Rose Recruitment Services Ltd, you will be responsible for ensuring that clients, resellers, and the installation team receive accurate information.Key Tasks:Providing product information and general service requirementsResponding to and following up on pre-installation queries via...
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Customer Service Liaison
5 days ago
London, Greater London, United Kingdom Sunbelt Rentals Careers Full timeAbout The RoleAt Sunbelt Rentals Careers, we're looking for a skilled Customer Service Liaison to join our team. As a key member of our Customer Service team, you'll be responsible for delivering exceptional customer experiences, building strong relationships, and driving sales growth.Key Responsibilities:Respond to customer inquiries via phone, email, and...
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Customer Service Liaison
2 weeks ago
London, Greater London, United Kingdom Fortus Recruitment Group Full time £27,000 - £33,000Job Title: Resident Liaison Officer - Planned Maintenance SpecialistJob Summary: We are seeking an experienced Resident Liaison Officer to join our planned maintenance team. The successful candidate will be responsible for managing resident complaints and ensuring they are dealt with in a prompt and effective manner.Key Responsibilities:Manage all resident...
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Customer Service Liaison
3 weeks ago
London, Greater London, United Kingdom City, University of London Full timeJob SummaryThe Customer Service Liaison will provide a warm welcome to visitors and ensure a smooth reception experience at City, University of London. This role involves managing the campus on behalf of the Property and Facilities Department, handling communications, and liaising with various teams.Key ResponsibilitiesManage the reception area, ensuring a...
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Customer Service Liaison
4 days ago
London, Greater London, United Kingdom Carrington Blake Recruitment Full timeFully trained customer service professionals are required to provide an efficient and effective first point of contact for a variety of service requests and provide information and guidance relating to repairs within Housing services.Key Responsibilities:To maintain a high level of understanding of end-to-end customer interactions and to ensure appropriate...
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Customer Service Liaison Officer
3 weeks ago
London, Greater London, United Kingdom TSR Recruitment Limited Full timeJob SummaryWe are seeking a Customer Service Liaison Officer to join our team at TSR Recruitment Limited. The successful candidate will be responsible for building good relationships with residents, dealing with complaints and issues, and arranging appointments for workers and subcontractors.Key ResponsibilitiesCommunity engagement with tenants'...