Front Desk Associate

5 days ago


Leicester, Leicester, United Kingdom RBH Full time

About RBH Hospitality Management

RBH Hospitality Management is a leading hospitality company that values its people and strives to create a positive work environment. We believe in diversity, health and wellbeing, sustainability, and individuality, which sets us apart from our competitors.

A Day in the Life of a Guest Services Assistant

As a Guest Services Assistant, you will be working in a fast-paced environment where no two days are the same. You will be responsible for providing exceptional customer service, handling guest inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide excellent customer service to guests, responding to their needs and resolving issues in a timely and professional manner.
  • Handle guest inquiries, including checking-in and checking-out, room assignments, and other hotel services.
  • Work collaboratively with the front office team to ensure seamless operations and excellent guest experience.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements

  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and proficiency in hotel software systems.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounted hotel room rates and other perks.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.


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