Receptionist - Frontline Desk

6 days ago


Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist at the University Hospitals of Leicester NHS Trust. This is a fixed-term contract to cover maternity leave, and the successful candidate will be responsible for providing exceptional customer service to patients, visitors, and staff.

Key Responsibilities

  • Provide a warm and welcoming experience for all visitors to the hospital
  • Manage incoming and outgoing communications, including phone calls and emails
  • Process patient information and maintain accurate records
  • Work collaboratively with other teams to ensure seamless patient flow
  • Provide administrative support to the hospital's front desk

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and knowledge of Microsoft Office
  • Previous experience in a customer-facing role or similar environment
  • GCSE English and Maths qualifications

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional development and training
  • A supportive and collaborative work environment
  • A chance to make a real difference in the lives of patients and their families


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