Receptionist - Frontline Desk

2 months ago


Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist at the Leicester Royal Infirmary. This is a fixed-term contract to cover maternity leave, with a duration of 6 months or more.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and staff
  • Manage the front desk operations, including answering phone calls, responding to queries, and handling correspondence
  • Maintain accurate records and files, both physical and digital
  • Work collaboratively with other teams to ensure seamless communication and service delivery
  • Participate in training sessions and shadow other staff members to develop skills and knowledge
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic computer skills, including Microsoft Office and keyboard proficiency
  • GCSE English and Maths qualifications
  • Minimum 2 years' experience in a customer-facing role, preferably in a healthcare setting
About Us

University Hospitals of Leicester NHS Trust is a leading healthcare provider in the region, committed to delivering high-quality care to our patients. Our new strategy focuses on four key areas: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence.

We value diversity and inclusion, and strive to create a workplace culture that is compassionate, proud, inclusive, and one team. If you share our values and are passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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