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Receptionist / Administration Assistant

2 months ago

Leicester, United Kingdom Serendipity Institute for Black Arts and Heritage Full time

Serendipity is looking to recruit a Receptionist / Administration Assistant. The Receptionist / Administration Assistant occupies a vital role within the team.  They will support the day-to-day administration across all the company’s work; from sorting and sending mail, to setting up meetings, and answering the phone.  They will be someone who enjoys being organised, working as part of a small but busy team and can balance a varied workload.



Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Under the guidance of the Digital Innovation Project Manager, the Receptionist / Administration Assistant will support the day-to-day administration of Serendipity including:


·        Answering the phone, taking messages and receiving enquiries.

·        Staffing the reception desk and front of house.

·        Managing Dialogue Box - promoting meeting room hire and all other bookings.

·        Setting up for meetings and scheduling meetings.

·        Collecting, sorting and sending post, using a franking machine.

·        Answering the door, and taking deliveries.

·        Managing box office and shop.

·        Keeping an inventory of stock and supplies.

·        Printing and collating documents.

·        Database Management on audience finder, supporting Marketing.

·        Supporting social media campaigns across the organisation.

·        Supporting with Membership Scheme.

·        Updating the Serendipity website.

·        Documentation of events, including photography, data collection, questionnaires and feedback.

·        Supporting with archiving and maintaining the archive of Serendipity’s projects.

·        Supporting events and meetings, including preparing resources.


General:                      To be an ambassador and act on Serendipity’s values and principles


Person Specification:  We are looking for a dynamic individual who is passionate about the arts and dedicated to helping run Serendipity in an engaged and open manner.


Essential:                    Scheduling and timetabling.

Ability to prioritise flexibly and manage time efficiently.

Ability to remain calm under pressure and problem-solve promptly.

Confidence in using Microsoft Office (Excel, Word).

Thoroughness and attention to detail.

Excellent verbal and written communication skills.

Energy, commitment and enthusiasm.

An ability to work on one’s own initiative and to work independently.


Desirable:                   Interest in dance and Black heritage and culture.

Skills and knowledge of box office and sales.

Research skills

Degree

Hours:                        20 hours per week. To suit hours of business, including some evenings and weekends. Usually 10:30am – 2:30pm,  Monday-Friday.

Contract:                    Initially six-months probationary with a review at 3 months.

Salary:                        Pro Rata of £23,010 (gross per annum)

Start date:                   October 2024 (subject to notice period)


Deadline:                    11 October 2024

Interview Date:            22 October 2024