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Front Office Manager

2 months ago

Leicester LE, Leicester, United Kingdom Hilton Leicester Full time

The Hilton Leicester are looking to recruit an exceptional Front Office Manager to join the Management Team of this 179 bedroom large hotel. The hotel is currently undergoing a Multi-Million Pound refurbishment programme, and aims to be the number one choice for Business and Leisure travellers alike.

The Front Office Manager is a key pivotal role within the hotel as you will be responsible for ensuring guests experience a high level of service and will be their first impression of the hotel.

Youll supervise Front Office and Nights team working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures & regulations are always followed.

What will I do?

  • Responsible for the guest's stay at the hotel
  • Manage & motivate your team in order to provide high quality service for guests
  • Manage the team to meet budget requirements and constraints
  • Review room allocation and make sure the correct rooms are allocated to the right guest
  • Handle any issues or complaints which may arise
  • Presentation and appearance of your team is to company standard
  • Knowledgeable and understanding all rates, packages and special promotions

Is this the role for me?

  • Previous experience in a guest experience capacity or front of house within a hotel environment.
  • Experience within a branded hotel business with ONQ PMS an advantage, but not essential.
  • Relevant qualifications front of house, hospitality or business management
  • Able to demonstrate your ability & experience in providing high quality service
  • Strong people management experience
  • Passionate about customer service, presentation & cleanliness
  • KPI and target driven
  • Ability to multi-task

Why Us?

  • Immediate access to Hilton Go Associate programme offering World-Wide discounts.
  • Free onsite parking with meals on Duty.
  • Progression and career development opportunities
  • Pension Scheme

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