Front Desk Operations Manager

3 weeks ago


Leicester, Leicester, United Kingdom Stobart Full time
Front Desk Supervisor Job Description

We are seeking a highly skilled and organized Front Desk Supervisor to join our Operations team at our Leicester site. As a Front Desk Supervisor, you will play a critical role in ensuring the efficient execution of our delivery plans and providing exceptional customer service.

Key Responsibilities:
  • Monitor and control driver activity to ensure timely delivery of consignments.
  • Handle driver calls and escalate issues to the planning team as required.
  • Proactively engage with drivers to promote teamwork and ensure successful execution of the delivery plan.
  • Track and report on Hypercare activity throughout the shift, escalating any At Risk consignments.
  • Deal with deviations from the plan, including cancellations, returns, shortages, damages, or refusals.
  • Assist with Despatch, Debrief, Customer Service, and GTS housekeeping as directed by on-shift management.
  • Investigate late or failed deliveries to provide root cause information to the Contract Manager.
Requirements:
  • Excellent communication and organizational skills.
  • Calm under pressure and ability to work in a fast-paced environment.
  • Systems knowledge and ability to update reports and spreadsheets daily.
What We Offer:
  • Competitive holiday entitlement.
  • Pension scheme with 5% employee and 3% employer contribution.
  • Employee Assistance Programme for confidential telephone counselling and legal information.
  • Eye care vouchers and discounts on prescription glasses.
  • Reward and recognition programme for outstanding performance.
  • Everyday discounts on retailer purchases through our benefit platform.


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