Front Desk Operations Manager
11 hours ago
We are seeking a highly skilled Front Desk Supervisor to join our Operations team at our Leicester site. As a Front Desk Supervisor, you will play a crucial role in ensuring the efficient execution of our plan, monitoring driver activity, and escalating issues as required.
Key Responsibilities:- Receive and action calls from drivers via our designated call-handling function
- Follow up on enquiries from customer teams or team members, contacting drivers to obtain updates and recording information and updates in our system for reporting purposes
- Pro-actively engage with drivers to promote teamwork and ensure successful execution of the Plan
- Escalate to Planning any delay impacting driver shift time
- Monitor consignments and escalate any potential service risks to the appropriate teams
- Track and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurate
- Deal with all deviations from the Plan including cancellations, returns, shortages, damages or refusals, issuing out the relevant communication and ensuring the system is updated
- Monitor trailer types within the PepsiCo network to ensure adequate resource, escalating where appropriate
- Assist with Despatch, Debrief, Customer Service and GTS housekeeping as directed by on shift management
- Assist in investigation of late / failed deliveries to provide root cause information to Contract Manager
- Update required reports / spreadsheets daily
- Complete end of shift checks as required
- Excellent communication skills
- Calm under pressure
- Systems knowledge
- Organised with good attention to detail
- Competitive holiday entitlement
- Pension scheme with 5% employee and 3% employer contribution
- Employee Assistance Programme for confidential telephone counselling and legal information
- Eye care vouchers for substantial savings on eye tests and prescription glasses
- Reward and recognition scheme for employees who go the extra mile
- Everyday discounts on hundreds of retailer products
- Partnership with PureGym for discounted membership
We are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
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Front Desk Operations Manager
6 days ago
Leicester, Leicester, United Kingdom Stobart Full timeFront Desk Supervisor Job DescriptionWe are seeking a highly skilled Front Desk Supervisor to join our Operations team at our Leicester site. As a Front Desk Supervisor, you will play a crucial role in ensuring the efficient execution of our delivery plans, monitoring driver activity, and escalating any issues that may impact service delivery.Key...
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Front Desk Operations Manager
6 days ago
Leicester, Leicester, United Kingdom Stobart Full timeFront Desk Supervisor Job DescriptionWe are seeking a highly skilled Front Desk Supervisor to join our Operations team at our Leicester site. As a Front Desk Supervisor, you will play a crucial role in ensuring the efficient execution of our delivery plans, monitoring driver activity, and escalating any issues that may impact service delivery.Key...
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Front Desk Operations Manager
2 weeks ago
Leicester, Leicester, United Kingdom Stobart Full time{"title": "Front Desk Supervisor Role", "description": "Key ResponsibilitiesWe are seeking a skilled Front Desk Supervisor to oversee driver activity and ensure efficient execution of the plan. Key duties include:Monitoring and controlling driver activity to minimize service disruptions and operational delaysHandling driver calls and escalating issues as...
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Front Desk Operations Manager
2 weeks ago
Leicester, Leicester, United Kingdom Stobart Full time{"title": "Front Desk Supervisor Role", "description": "Key ResponsibilitiesWe are seeking a skilled Front Desk Supervisor to oversee driver activity and ensure efficient execution of the plan. Key duties include:Monitoring and controlling driver activity to minimize service disruptions and operational delaysHandling driver calls and escalating issues as...
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Front Desk Operations Manager
2 weeks ago
Leicester, Leicester, United Kingdom Stobart Full timeJob Title: Front Desk SupervisorJob Summary:We are seeking a highly organized and detail-oriented Front Desk Supervisor to join our Operations team at Stobart. As a Front Desk Supervisor, you will play a critical role in ensuring the efficient execution of our logistics operations.Key Responsibilities:Monitor and Control Driver Activity: Ensure that drivers...
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Front Desk Operations Manager
2 weeks ago
Leicester, Leicester, United Kingdom Stobart Full timeJob Title: Front Desk SupervisorJob Summary:We are seeking a highly organized and detail-oriented Front Desk Supervisor to join our Operations team at Stobart. As a Front Desk Supervisor, you will play a critical role in ensuring the efficient execution of our logistics operations.Key Responsibilities:Monitor and Control Driver Activity: Ensure that drivers...
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Front Desk Coordinator
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Leicester, Leicester, United Kingdom Culina Group Full time{"title": "Front Desk Coordinator", "description": "Job SummaryCulina Group is seeking a skilled Front Desk Coordinator to join our team. As a key member of our operations team, you will be responsible for monitoring and controlling driver activity to ensure efficient execution of our transportation plans.Key ResponsibilitiesReceive and action calls from...
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Leicester, Leicester, United Kingdom Culina Group Full time{"title": "Front Desk Coordinator", "description": "Job SummaryCulina Group is seeking a skilled Front Desk Coordinator to join our team. As a key member of our operations team, you will be responsible for monitoring and controlling driver activity to ensure efficient execution of our plans and timely delivery of consignments.Key ResponsibilitiesReceive and...
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Front Desk Coordinator
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Leicester, Leicester, United Kingdom Culina Group Full time{"title": "Front Desk Coordinator", "description": "Job SummaryCulina Group is seeking a skilled Front Desk Coordinator to join our team. As a key member of our operations team, you will be responsible for monitoring and controlling driver activity to ensure efficient execution of our plans and timely delivery of consignments.Key ResponsibilitiesReceive and...
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Leicester, Leicester, United Kingdom Culina Group Full timeJob Title: Front Desk CoordinatorCompany Description: Stobart, part of the Culina Group, is a leading ambient transport and logistics business providing services to top UK brands.We're committed to a winning culture, where employee development and recognition are key. As a Front Desk Coordinator, you'll play a crucial role in ensuring efficient execution of...
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Front Desk Manager
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Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing...
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