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Front Desk Coordinator

2 months ago

Leicester, Leicester, United Kingdom Culina Group Full time
Job Title: Front Desk Coordinator

Company Description: Stobart, part of the Culina Group, is a leading ambient transport and logistics business providing services to top UK brands.

We're committed to a winning culture, where employee development and recognition are key. As a Front Desk Coordinator, you'll play a crucial role in ensuring efficient execution of our plans and minimizing service disruptions.

Key Responsibilities:
  • Monitor and control driver activity to ensure timely execution of plans.
  • Handle driver calls effectively, escalating issues as needed.
  • Update systems to reflect changes in driver activity and equipment details.
  • Proactively engage with drivers to promote teamwork and successful plan execution.
  • Escalate delays impacting driver shift times to Planning.
  • Monitor consignments and report potential service risks to relevant teams.
  • Track and report Hypercare activity, escalating At Risk consignments.
  • Deal with plan deviations, including cancellations, returns, and shortages.
  • Assist with Despatch, Debrief, Customer Service, and GTS housekeeping as directed.
  • Investigate late/failed deliveries to provide root cause information.
Requirements:
  • Excellent communication skills.
  • Calm under pressure.
  • Systems knowledge.
  • Organized with good attention to detail.
Benefits:
  • Competitive holiday entitlement.
  • Pension scheme with 5% employee and 3% employer contribution.
  • Employee Assistance Program for confidential counseling and legal information.
  • Eye care vouchers for substantial savings.
  • Reward and recognition for hard work and dedication.
  • Everyday discounts through our benefit platform.