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Front Desk Manager
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Manager to join our team at Marriott International, Inc. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.
Key Responsibilities- Process guest check-ins, assigning rooms and activating room keys in a timely and efficient manner.
- Coordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
- Answer, respond to and process all guest calls, messages, questions or concerns in a professional and courteous manner.
- Provide guests with information and directions regarding hotel services, facilities, and local areas of interest.
- Process check-outs and resolve any disputed charges in a fair and transparent manner.
- Process payments and room charges accurately and efficiently.
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Support with training, coaching, and developing the Front Office team to enhance associate development and engagement.
- A warm, people-oriented demeanor and a team-first attitude.
- A positive outlook and outgoing personality.
- Flexibility, problem-solving skills, and multi-tasking ability.
- Experience in a similar role, preferably in the hospitality industry.
- Knowledge of Opera PMS would be an advantage.
- A competitive hourly rate of £12.84, ensuring you are paid for every hour worked.
- Complimentary Leisure Club Membership to support your health and wellbeing.
- Tasty and varied meals in our Associate Dining Facility.
- Uniform and dry-cleaning service.
- Discounts on hotel accommodation, food, and retail purchases through our Perks at Work program.
- 20 days holiday plus 8 Bank Holidays increasing with service.
- Annual Performance Related Pay Review.
- Cycle to work scheme.
- Pension and Life Assurance.
- Access to our Take Care Emotional Wellbeing Resources and Associate Assistance Service.
At Marriott International, Inc., we are committed to providing our associates with a comprehensive training and development program, career progression opportunities, and a positive work-life balance. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are an equal opportunity employer and welcome applications from candidates who share our values and commitment to excellence.
