Administrative Support Specialist

4 weeks ago


Exeter, Devon, United Kingdom Devon Partnership NHS Trust Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Call Referral Handler. This role will provide comprehensive administrative support to our First Response Service, a 24/7 commissioned service based in Exeter.

Key Responsibilities
  • Answer telephone calls from healthcare professionals, patients, and other stakeholders, taking mental health crisis referral information and accurately entering it into electronic systems.
  • Share information with other professional disciplines in line with Data Protection Regulations.
  • Support the administration team with general administrative tasks, including data entry, filing, and correspondence.
  • Work effectively in a team environment, prioritizing tasks and managing a diverse workload.
  • Provide excellent customer service, responding to queries and concerns in a professional and empathetic manner.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work with people at all levels.
  • Intermediate IT skills in Microsoft Office packages, including Word, Excel, and Outlook.
  • Experience in dealing with confidential and complex information, with a high level of discretion and professionalism.
  • Ability to work under pressure, prioritizing tasks and managing a diverse workload.
  • Strong organizational skills, with the ability to plan, organize, and coordinate tasks effectively.
About Us

Devon Partnership NHS Trust provides mental health, learning disability, and neurodiversity services, as well as specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing, and strive to deliver high-quality services that are safe and focused on people's recovery.



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