Property Services Coordinator

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marlowe Software, Risk and Compliance Full time
About Us

At Marlowe Software, Risk and Compliance, we're dedicated to simplifying and streamlining the way businesses manage their logs and records. Our mission is to empower organisations with innovative tools that enhance compliance and productivity.

About the Role

As a Property Services Administrator, you'll be part of a team that provides vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email requests from both residential and commercial properties across the UK.

Key Responsibilities:
  • Building strong relationships with customers in the field
  • Logging issues and quote requests on the Internal System (providing reassurance & support)
  • Keeping customers informed of progress
  • Dealing with queries & chasing for updates
  • Providing support to colleagues when things get busy
  • Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life
  • Problem-solving
  • Ensuring Service Centre KPI's are met
Requirements:
  • Previous experience in a customer service based environment
  • Excellent communication skills both written and verbal
  • The ability to work in a fast paced, busy environment
  • High levels of attention to detail
  • The ability to think outside of the box to solve problems
  • Calm demeanour when dealing with urgent situations
  • Excellent computer skills including Word and excel
What We Offer:
  • 25 days annual leave plus bank holidays
  • Contributory pension scheme
  • Voluntary private medical
  • Simply health care plan
  • Gym and retail discounts
  • Cycle to work scheme
  • Free onsite parking
  • Dress down relaxed atmosphere
  • Quarterly charity days
  • Religious holiday swap
  • Employee assistance programme
  • Life learning – online learning materials
  • Support with professional membership costs


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