Administrative Service Coordinator
1 month ago
About Wren Kitchens
We are a leading kitchen manufacturer and retailer, dedicated to providing exceptional customer service. Our team is passionate about delivering outstanding results, and we're looking for a talented individual to join our Customer Service Administration team as an Administrative Service Coordinator.
Job Description:
The successful candidate will be responsible for managing installers' invoices, handling queries, and performing ad-hoc duties to support customer service. You will also review early payment requests, process them where applicable, and handle internal and external reporting queries. As part of the team, you'll work collaboratively to achieve weekly targets and execute resolutions whenever possible.
Key Responsibilities:
- Manage and handle installers' invoices following compliance checks and any related queries.
- Perform ad-hoc duties to support customer service when required.
- Review installers' early payment requests and process them where applicable.
- Handle internal and external reporting queries through various channels of communication.
- Deliver exceptional levels of service to both internal stakeholders and external customers.
- Achieve departmental targets and expectations in line with agreed SLAs.
- Work collaboratively as part of the team to achieve weekly targets and resolve issues.
- Support with reporting to highlight trends or concerns.
- Offer problem-solving solutions and follow up with stakeholders/departments with a 'can-do' attitude.
- Accurately record information at all stages of reporting reviews to ensure records are up-to-date.
- Identify and report on processes resulting in a poor customer experience.
- Ensure all administrative tasks are completed on time and to an exceptional standard.
- Log feedback from the Field Team and report it to key stakeholders.
- Perform admin tasks such as accurate reporting, record-keeping, file maintenance, and data entry.
- Assist the Installation Co-ordinators role when needed.
What We Offer:
- A competitive salary ranging between £25,000 - £30,000 per annum, depending on experience.
- Free healthcare package to help you get the care you need.
- Access to our state-of-the-art on-site gym, open 24/7.
- Subsidised meals in our two fantastic restaurants.
- Free on-site parking.
- Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers.
- Customer Service Refer a Friend Scheme with the chance to earn up to £500 per referral.
- Free refreshments brought directly to your desk throughout the day.
- Annual eye tests and a contribution to new glasses.
- Free uniform included, which can also be claimed under the HMRC allowance.
About You
We're looking for a skilled and experienced individual who possesses excellent communication skills, both written and verbal. You should have good IT skills and customer service experience. A GCSE level C or above in English and Maths is essential.
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