Front Desk Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom Portico Full time

About Portico

Portico is a dynamic and forward-thinking organization that values hard work, dedication, and a passion for delivering exceptional customer experiences. Our unique culture is built on the principles of empowerment, growth, and fun, making us an exciting place to work.

Our Team

We are a diverse and inclusive team that celebrates individuality and promotes equal opportunities for all. Our people are our greatest asset, and we strive to create a work environment that is engaging, supportive, and rewarding.

The Role

We are seeking a highly skilled and customer-focused Receptionist - Guest Services Host to join our team in the Bristol offices of a leading financial services client. As the first point of contact for all queries, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities

  • Provide a warm and welcoming experience for all guests, conveying a sense of security and discretion.
  • Work closely with our staff and service partners to deliver outstanding customer service and exceed expectations.
  • Anticipate and meet the needs of our guests, going above and beyond to create exceptional experiences.
  • Manage multiple tasks and priorities with ease, demonstrating strong organizational and communication skills.

What We Offer

  • Excellent holiday allowance and pension contributions.
  • Life insurance and enhanced annual leave.
  • Recommend a Friend Bonus Scheme and Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling and information services.
  • Access to Choices, our discounts and benefits platform, offering fabulous savings for thousands of high street retailers, hotels, cinemas, and more.
  • Our Training Academy provides excellent training and development opportunities for our people.

Requirements

  • A proven track record in delivering outstanding customer service.
  • Strong organizational, communication, and interpersonal skills.
  • A passion for service and attention to detail.
  • A friendly and approachable demeanor, with a keen sense of discretion.

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