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Front Desk Associate

2 months ago

Bristol, Bristol, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to provide exceptional customer service at our Bristol East (Emersons Green) Premier Inn. As a key member of our hospitality team, you'll be responsible for ensuring a warm and welcoming experience for our guests.

Key Responsibilities:

  • Provide top-notch customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
  • Collaborate with the housekeeping team to ensure rooms are prepared to the highest standards.
  • Process payments, handle guest complaints, and maintain a clean and organized workspace.

What We Offer:

  • A competitive hourly rate and opportunities for career growth within our company.
  • A comprehensive training program to help you develop your skills and confidence.
  • A supportive team environment that values diversity and inclusion.
  • Access to our Whitbread Benefits card, offering discounts on Premier Inn rooms and Whitbread Restaurants.

Why Work with Us:

  • We're committed to creating a workplace that's inclusive and welcoming to all.
  • We offer a range of benefits and perks to support your well-being and career development.
  • We're passionate about delivering exceptional customer experiences and making a positive impact on our guests' lives.