Night Receptionist
5 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Night Receptionist to join our team at Mercure Bristol Grand Hotel. As a Night Receptionist, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities:
- Guest Service: Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest complaints.
- Communication: Maintain effective communication with guests, colleagues, and management, ensuring that all information is accurate and up-to-date.
- Teamwork: Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and excellent guest service.
- Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge, and contribute to the growth and success of the hotel.
Requirements:
- Customer Service: Excellent customer service skills, with the ability to handle difficult situations and resolve guest complaints in a professional manner.
- Communication: Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Organizational: Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
- Technical: Proficiency in hotel software and systems, including property management systems and front desk software.
What We Offer:
- Competitive Salary: A competitive salary and benefits package, including a generous holiday allowance and opportunities for career advancement.
- Training and Development: Ongoing training and development programs, designed to enhance skills and knowledge and support career growth.
- Team Environment: A dynamic and supportive team environment, with opportunities to work collaboratively with colleagues and contribute to the success of the hotel.
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