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Night Receptionist

2 months ago

Bristol, United Kingdom Mercure Bristol Grand Hotel Full time
Job Description

Job Title: Night Receptionist

Job Summary:

We are seeking a highly skilled and customer-focused Night Receptionist to join our team at Mercure Bristol Grand Hotel. As a Night Receptionist, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Provide night-hour reception services to guests, ensuring a high level of customer satisfaction.
  • Complete audits as required to maintain high standards of service.
  • Achieve positive outcomes from guest queries in a timely and efficient manner.
  • Ensure that the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments.
  • Demonstrate a high level of customer service at all times, adhering to company standards and policies.
  • Attend training courses as required and assist with the Night Team's training and development efforts.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
  • Assist other departments as necessary.

Requirements:

  • Excellent customer service skills and a positive attitude.
  • Ability to work effectively in a team environment.
  • Strong communication and problem-solving skills.
  • Basic knowledge of hotel operations and procedures.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.