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Night Receptionist

2 months ago

Bristol, United Kingdom Mercure Bristol Grand Hotel Full time
Job Description

Job Title: Night Receptionist

Job Summary:

We are seeking a highly skilled and customer-focused Night Receptionist to join our team at Mercure Bristol Grand Hotel. As a Night Receptionist, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Provide night-hour reception services to guests, contributing to an overall exceptional experience from check-in through check-out.
  • Complete audits, as required, to ensure accuracy and attention to detail.
  • Achieve positive outcomes from guest queries in a timely and efficient manner, demonstrating a high level of customer service at all times.
  • Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments.
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
  • Assist other departments, as necessary.

Requirements:

  • Excellent customer service skills, with a positive attitude and a willingness to learn.
  • Ability to work morning, afternoon, evening, and weekends, with flexibility to adapt to changing circumstances.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Ability to work under pressure, with resilience and creativity in a fast-paced environment.
  • Knowledge of hotel operations, including room categories, room rates, packages, and promotions.
  • Ability to use front-of-house equipment and property management systems, with a strong understanding of hotel credit policies.

About Us:

Mercure Bristol Grand Hotel is a leading hotel brand, operating in key locations across the UK and Ireland. We pride ourselves on providing exceptional customer service, with a focus on employee development and growth opportunities.