Front Office Manager Assistant

4 weeks ago


London, Greater London, United Kingdom ME London Hotel Full time

About the Role

The ME London Hotel is seeking an ambitious and organized Assistant Front Office Manager to join its team. As a key member of the Front of House department, you will be responsible for ensuring seamless check-in and check-out procedures for our guests. Your exceptional communication skills and ability to work under pressure will be essential in resolving any guest issues promptly and efficiently.

Key Responsibilities

  • Assist in supervising and managing the reception team, including hiring, training, and evaluating staff.
  • Ensure efficient and professional check-in and check-out procedures.
  • Resolve guest issues or complaints quickly and effectively.
  • Collaborate with other departments to ensure a smooth and satisfactory experience for guests.
  • Maintain accurate and up-to-date records of hotel reservations and occupancy.
  • Implement and oversee policies and procedures to improve operational efficiency.

Requirements

  • At least 1 year of previous experience in a similar position in the hotel industry.
  • Ability to lead and inspire a team, aligned with excellent communication skills.
  • Ability to work under pressure and solve problems effectively.
  • Fluency in English.
  • Spanish preferential.

Benefits

  • Contributory pension scheme.
  • 29 days' holiday, including 8 public holidays.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation).
  • Discounted dental and health cover with HSF.
  • Great discounts with Meliá Hotels Worldwide.
  • Personal Development programs.
  • Awards and Recognition Programs.
  • Career growth.


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