Litigated Motor Fraud File Handler

1 day ago

Salford, Salford, United Kingdom Keoghs Full time
Job Description

We are seeking a highly skilled and experienced Litigated Motor Fraud File Handler to join our team at Keoghs. As a key member of our counter-fraud division, you will play a critical role in helping us defeat dishonest motor claims and develop strategies to identify and prevent new and emerging risks.

The successful candidate will have a strong background in civil litigation claims handling, with experience in handling RTA pre-litigated and/or litigated case loads. You will be responsible for running a caseload of litigated RTA suspected fraud files on behalf of a cross-section of insurance clients, working closely with sophisticated claims handlers acting without any delegated authority.

Key responsibilities will include:

  • Strategic Excellence:
    • Detailed review and analysis of evidence throughout the life of the case
    • Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
    • Adhering to all work type process stages
    • Identifying strategic litigation opportunities and complex cases when appropriate
    • Identifying client trends and any opportunities to raise profile with clients
  • Client Excellence:
    • Handling files in accordance with agreed client guidelines on a non-delegated basis
    • Ensuring maximum client satisfaction on each case
    • Ensuring accurate and timely completion of all client and internal MI
    • Achieving both client and internal KPIs
  • Technical Excellence:
    • Reporting to Insurer client throughout the lifetime of the claim
    • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
    • Compliance with all procedural and investigative deadlines
    • Achieving the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible
    • Undertaking advocacy where required and cost-effective to do so
  • Cultural Excellence:
    • Adhering to our Values

We are looking for a candidate who is commercially aware, with excellent analytical skills, and the ability to prioritize work, keep to deadlines, and work under pressure. If you have a strong background in civil litigation claims handling and are looking for a challenging and rewarding role, please apply.

Key Accountabilities:

The successful candidate will be responsible for running fraud cases from the point of litigation through to the resolution of the case. Dependent on the instruction, there may also be responsibilities in case management, including but not limited to:

Strategic Excellence:

· Detailed review and analysis of evidence throughout the life of the case

· Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads

· Adhering to all work type process stages

· Identifying strategic litigation opportunities and complex cases when appropriate

· Identifying client trends and any opportunities to raise profile with clients

Client Excellence:

· Handling files in accordance with agreed client guidelines on a non-delegated basis

· Ensuring maximum client satisfaction on each case

· Ensuring accurate and timely completion of all client and internal MI

· Achieving both client and internal KPIs

Technical Excellence:

· Reporting to Insurer client throughout the lifetime of the claim

· Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy

· Compliance with all procedural and investigative deadlines

· Achieving the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible

· Undertaking advocacy where required and cost-effective to do so

Cultural Excellence:

· Adhering to our Values

Essential Skills and Attributes:

The successful candidate will have:

· Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)

· Experience in one of the following:

· Experience of handling RTA pre-litigated and/or litigated case load

· An understanding of insurance litigation practice and processes together with indemnity principles

· Knowledge of the litigation process / working knowledge of the CPR

· Good advocacy skills

· Good client care skills and evidence of working to client guidelines

· High level of analytical skills

· Excellent listening, verbal and written communication skills

· Ability to prioritise work, keep to deadlines and work under pressure

· Ability to anticipate problems and identify solutions

· Experience of time recording and billing systems

· Excellent IT Skills

Required Soft Skills:

The successful candidate will possess:

· Client Care/Service

· Organisation

· Ability to prioritise and adaptability

· Teamwork and collaboration

· Oral and written communication

· Interpersonal and social

Values:

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values

· We listen, are down to earth and supportive

· We work together towards a common goal

· We're friendly with a can-do attitude

· We care about our clients

· We evolve

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