IT Service Delivery Manager
2 weeks ago
Job Summary
We are seeking an experienced IT Service Delivery Manager to join our team in central London. This is a hybrid role, with 2-3 days spent in the office, and the remainder working from home. The initial contract duration is 12 months, after which it may be extended.The successful candidate will serve as the vital link between IT and key business stakeholders, ensuring the smooth delivery of IT services. With a focus on driving performance, managing expectations, and fostering continuous improvement, you'll play a crucial part in maintaining service excellence across the organisation.
About You
- You have a wealth of experience in IT service delivery, ideally progressing from a service desk/support background into technical service delivery.
- You adhere to ITIL principles and have experience working with ServiceNow.
- You possess excellent communication skills, with the ability to engage at all levels – from C-suite to front-line end-users.
- You're a confident problem-solver who can remain calm under pressure and work effectively in fast-paced, dynamic environments.
- You have experience managing third-party vendors and outsourced service providers, and handling complex stakeholder needs.
- You've worked within a professional services environment before.
What We Offer
- An estimated salary of £60,000 - £80,000 per annum, depending on your level of experience.
- A hybrid work arrangement, with 2-3 days spent in the office and the remainder working from home.
- The opportunity to work for a well-established company like CV Library.
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