IT Service Delivery Manager
1 week ago
Vallum Associates Job Opportunity
Job Title: IT Service Delivery Manager
Job Summary:
Vallum Associates is seeking a professional IT Service Delivery Manager to join our team. The ideal candidate will have experience in ITIL practices, business relationship management, and third-party relationship management.
Key Responsibilities:
- Manage IT service delivery to meet business needs
- Oversee ITIL practices, including Change, Problem, License, CSI, and Service Asset and Configuration Management
- Ensure business and third-party relationships meet business demands
- Lead user groups to enhance products and delivery models
- Manage financial aspects of IT service delivery, including budgeting and cost control
- Develop IT controls, policies, and process documentation
Requirements:
- Demonstrated experience in a similar role
- ITIL qualifications
- Expertise in IT controls, Business Relationship Management, and Vendor Management
- Strong communication, influencing skills, and a track record of team leadership
- Self-motivation and a proactive approach
- Commercial acumen, including experience with third-party vendor management
- Knowledge of Lloyd's/London Market or general insurance
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