IT Service Delivery Manager

1 week ago


London, Greater London, United Kingdom Vallum Associates Full time

Vallum Associates Job Opportunity

Job Title: IT Service Delivery Manager

Job Summary:

Vallum Associates is seeking a professional IT Service Delivery Manager to join our team. The ideal candidate will have experience in ITIL practices, business relationship management, and third-party relationship management.

Key Responsibilities:

  • Manage IT service delivery to meet business needs
  • Oversee ITIL practices, including Change, Problem, License, CSI, and Service Asset and Configuration Management
  • Ensure business and third-party relationships meet business demands
  • Lead user groups to enhance products and delivery models
  • Manage financial aspects of IT service delivery, including budgeting and cost control
  • Develop IT controls, policies, and process documentation

Requirements:

  • Demonstrated experience in a similar role
  • ITIL qualifications
  • Expertise in IT controls, Business Relationship Management, and Vendor Management
  • Strong communication, influencing skills, and a track record of team leadership
  • Self-motivation and a proactive approach
  • Commercial acumen, including experience with third-party vendor management
  • Knowledge of Lloyd's/London Market or general insurance


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