IT Service Delivery Manager

1 week ago


London, Greater London, United Kingdom context recruitment Full time

At Context Recruitment, we are seeking a highly skilled IT Service Delivery Manager to join our team. This is an exciting opportunity for someone with a passion for delivering exceptional customer service and driving business growth.

The ideal candidate will have 3+ years of experience in Service Delivery, Service Management, or Customer Success from within an SME IT Service Provider or IT Managed Services background. They should possess strong knowledge of ITIL and be able to present to external clients.

As an IT Service Delivery Manager at Context Recruitment, you will be responsible for ensuring seamless service delivery, optimizing services, and enhancing client relationships. You will work closely with Team Leaders to conduct weekly ticket quality checks and collaborate with Engineers to address small improvements and escalate significant issues.

We offer a competitive salary of up to £50k and a flexible working policy, requiring a minimum of 2 days in the office per week. If you are a motivated and organized individual with excellent written and oral communication skills, we encourage you to apply.



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