IT Service Delivery Manager

4 weeks ago


London, Greater London, United Kingdom Janus Henderson Full time
About the Role

We are seeking an experienced IT Service Delivery Manager to join our team at Janus Henderson Investors.

The successful candidate will be responsible for overseeing the delivery of IT services to meet the needs and expectations of both the business and its customers.

This role involves ensuring that IT services are designed, delivered, and continually improved in line with established standards, such as ITIL.

  • Oversee the delivery of IT services to ensure they meet the agreed-upon standards and service levels.
  • Develop and implement policies, processes, and procedures for the effective management of IT services.
  • Participate in IT strategy planning and contribute to the overall business strategy.
  • Identify opportunities for service improvements and lead service improvement programs.
  • Work closely with IT and business stakeholders to design and develop services that meet business needs.
  • Monitor service performance against service level agreements (SLAs) and take necessary action to address any issues.
  • Manage the budget for IT services, including forecasting, budgeting, and tracking expenses.
  • Identify, assess, and manage risks to the service delivery.
  • Manage relationships with business stakeholders to ensure high levels of customer satisfaction.
About the Company

At Janus Henderson Investors, we're committed to an inclusive and supportive environment.

We believe diversity improves results and welcome applications from all backgrounds.

We offer a range of benefits, including hybrid working, generous holiday policies, and excellent health and wellbeing benefits.



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