Hardware Support Specialist
1 month ago
To work within the EUC team at Motability Operations, building and refreshing end user hardware to ensure staff have current and reliable equipment.
This is an onsite role requiring excellent customer service focus.
- Respond to customers in a professional, friendly, supportive, and timely manner.
- Take ownership of issues raised and manage customer expectations.
- Act as a liaison for EUC communication and handovers.
- Represent the IT Service Centre throughout the organisation.
- Use sound judgment to maximise customer satisfaction.
- Continually improve personal performance to achieve team and departmental SLA's and KPI's.
You will have gained the following skills/experience:
Minimum Criteria:
- Strong customer service skills.
- Strong problem solving skills.
- Strong development and learning skills.
Desirable:
- Experience of Intune.
- Experience supporting iOS Apple devices.
- Experience using hardware building with Microsoft SCCM.
- Demonstrate a track record of owning & managing initiatives / projects to completion.
Motability Operations is a unique organisation, combining a strong sense of purpose with a commercial edge.
We deliver outstanding customer service, achieving a customer satisfaction rating of 9.8 out of 10.
Benefits:
- Competitive salary and discretionary annual bonus.
- 15% non-contributory pension.
- Private healthcare.
- 28 days holiday in addition to bank holidays.
- Life assurance.
- Voluntary benefits such as dental insurance and gym membership.
- Cycle to work scheme.
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