IT Infrastructure Support Specialist

23 hours ago


Bristol, Bristol, United Kingdom Austin Fraser Full time
Job Title: IT Infrastructure Support Specialist

Estimated Salary: £35,000 - £50,000 per annum (dependent on experience)

Austin Fraser is seeking an experienced IT Infrastructure Support Specialist to join our team in Bristol. As a key member of our technical support team, you will be responsible for providing first-line support, troubleshooting hardware and software issues, and ensuring the seamless operation of IT systems.

The successful candidate will have a strong understanding of Windows OS client builds and Microsoft Office Suite, with exposure to Windows Server with Active Directory. Experience with ITSM tools, OS software & hardware troubleshooting, and helpdesk ticketing systems is also essential.

In this role, you will work closely with our customers to identify and resolve technical issues, provide training and guidance on IT best practices, and maintain accurate records of all technical interactions.

To succeed in this position, you will require excellent communication and problem-solving skills, a proactive approach to resolving technical issues, and a passion for delivering exceptional customer service.

  • Proven experience in an IT support role, ideally in a Heavy Industry setting with both on-prem and cloud infrastructure.
  • Strong knowledge of Windows OS client builds and Microsoft Office Suite, with exposure to Windows Server with Active Directory.
  • Familiarity with ITSM tools, OS software & hardware troubleshooting, and helpdesk ticketing systems.


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