Security Team Lead
3 days ago
Job Title: Security Supervisor
Job Type: Full-time
Location: Central London
About Us: Vigilant Security is a leading provider of security solutions, dedicated to delivering exceptional service to our clients. We are committed to building long-term partnerships through service excellence and strive to become the UK's stand-out security provider.
Job Summary:
We are seeking a highly motivated and experienced Security Supervisor to join our team in Central London. As a Security Supervisor, you will be responsible for leading a security-focused team and delivering a high-quality service to our clients and service users. You will be self-driven with a proactive mindset, able to set an example as a strong, caring, and inspiring supervisor, and champion success and support where necessary.
Key Responsibilities:
- Team Leadership: Oversee all aspects of your team and report to the Security Manager.
- Training and Compliance: Ensure all staff on the shift are fully trained and compliant with policies and procedures.
- Shift Handovers: Ensure shift handovers are reviewed and completed to a high standard.
- Service Delivery: Proactively supervise the team to ensure service level agreements are met.
- Incident Reporting: Ensure completion of comprehensive incident reports and submitted within the agreed timeframe.
- Customer Service: Provide a prompt, polite, and professional service at all times.
- Security Control Room: Oversee the Security Control Room.
- Audit and Compliance: Audit keys and assets.
- Collaboration: Collaborate with other service providers and the wider security team to achieve shared goals through a 'one-team approach.'
- Knowledge and Competence: Have a full understanding of the cross-functions covered by each division, including Post Room, Loading Bay, Security Control Room, and Incident Management.
- Problem-Solving: Plan and implement solutions in a dynamic environment to ensure security is not compromised and works or events are facilitated.
- Physical Protective Systems: Have an in-depth understanding and competence of Physical Protective Systems, such as CCTV and access control, key management, x-ray systems, etc.
- Emergency Response: Respond to all emergencies, including bomb threats, fire alarms, intrusion, protests, etc.
- Uniform and Presentation: Ensure all staff on duty have full uniform and of high standard with a clean-cut presentation at all times.
Minimum Candidate Specification:
- Licenses and Certifications: Must have a valid Door Supervisor and CCTV license.
- Communication Skills: Encourages open and honest communication.
- Professional Attributes: Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player that is willing to lead by example.
- Leadership Skills: Motivates members through vision, inspiration, confidence, and positive energy.
- Experience: Previous experience in staff management/supervision or similar roles.
- Interpersonal Skills: Excellent interpersonal skills and the ability to interact with people at all levels.
- Customer Service: Must have a clear understanding and able to demonstrate outstanding customer service skills while maintaining a high degree of confidentiality at all times.
- Availability: Able to work weekend day shifts and weekday nights.
- Physical and Mental Demands: Must be able to demonstrate the ability to think and act quickly in emergencies or under pressure and must be fit to carry out all duties.
- Computer Literacy: Computer literate with knowledge of Word, Excel, PowerPoint, and Outlook and be able to write professional emails to key stakeholders.
- Leadership and Initiative: Ability to work independently with confidence, using own initiative, and have strong leadership skills.
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