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Corporate Security Officer

2 months ago

London, Greater London, United Kingdom Vigilant Security Full time
Job Description

We are seeking a highly skilled and professional Security Officer to join our team at Vigilant Security. As a key member of our team, you will be responsible for delivering exceptional customer service and maintaining the highest standards of security awareness.

Key Responsibilities:

  • Deliver and maintain high standards of professionalism and customer service
  • Anticipate clients' requirements and ensure their expectations are met and exceeded each day
  • Maintain a high security awareness at all times and adopt a proactive approach to situations as they develop
  • Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
  • Proficient use of communications equipment such as radios for efficient and effective response during incidents
  • Ensure all Health & Safety policies are adhered to
  • Loading Bay management
  • Maintaining an accurate record of any incidents that occur
  • Oversee and manage any emergency evacuations in your respective area of responsibility and be prepared to make difficult decisions in fast-developing emergency situations
  • Undertake patrols and inspections in accordance with Assignment Instructions
  • Provide a detailed handover at the end of each shift
  • Cover the Security Controller position on an interim basis for holiday and other absences

Person Specification:

  • Valid SIA Door Supervisor and SIA CCTV licence is highly desirable
  • Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
  • Reliable and always alert when working night shifts
  • Previous experience working in a similar role
  • Excellent interpersonal skills and the ability to interact with people at all levels
  • Ability to work independently with confidence, using own initiative as required, especially in highly dynamic emergency situations
  • Keen and willing to look for opportunities to enhance client/visitor experience
  • Clear, concise, and confident communication skills which are customer service-oriented with a keen eye for detail
  • Confidence and common sense to access and utilise resources when making decisions
  • Maintain and practice a high degree of confidentiality at all times
  • Computer literate, able to write professional emails and proficient in the use of security systems and Microsoft Office Suite
  • Have an acute sense of security awareness
  • Verifiable 5 years of continuous work employment and/or academic history without gaps
  • Good understanding of one-team ethos and importance of supporting the wider team

About Us:

Vigilant Security is a leading provider of security solutions, with a strong focus on customer service and security awareness. We believe that security is a people business and are committed to developing our officers' competency and confidence to ensure a high-quality service delivery. We build long-term partnerships with our clients through service excellence and have a high client retention rate. Our vision is to become the UK's stand-out security provider, and our people are central to achieving this.

We hold the highest regard for our employees and treat them accordingly. We offer industry-leading benefits and all terms and conditions are considered inline with our sustainability strategy, which ensures we enjoy a very high staff retention rate. Our people make us what we are, and we recognise the importance of them enjoying being part of the Vigilant Security team. We approach every client with creativity, striving to find the most appropriate security solutions for each business and situation. As experts in the security sector, we offer support across all security disciplines, including counterterrorism, risk assessment, integrated technological and CCTV solutions, biometrics, manned guarding, keyholding, and mobile patrols. We can also provide expertise in business resilience and continuity planning, close personal protection, and consultancy services.

Our roots and standards come from the military and are embedded within our company's DNA. We rigorously maintain the highest standards of dress, timekeeping, and behaviour. We are very responsive to our clients' needs and can move quickly as circumstances change. Customer service excellence is critical in our overall strategy to provide the best guest experience to our clients, occupiers, their stakeholders, and the public.