Customer Service Leadership Specialist
2 days ago
We are looking for an experienced Customer Service Leadership Specialist to join our team at Bournemouth Airport. As a key member of our Customer Service Leadership team, you will play a crucial role in driving exceptional customer service and operational efficiency.
Main Responsibilities:- Work closely with teams to develop and implement operational plans, ensuring seamless day-to-day operations and effective risk management.
- Build and maintain strong relationships with all departments, airlines, project teams, and key stakeholders to ensure open communication and collaboration.
- Develop and lead operational changes that enhance efficiency and customer experience, ensuring compliance with relevant regulations and standards.
- Provide guidance during incidents or performance challenges, ensuring coordinated responses and clear communication to passengers and stakeholders.
Requirements:
- Proven experience in Airport Operations, with a strong understanding of airport protocols, procedures, and policies.
- Excellent leadership and communication skills, with a proven track record of building strong relationships and guiding teams.
- Strong decision-making skills, with the confidence to make decisions under pressure.
- Able to remain calm and proactive in challenging situations.
Estimated Salary: £60,000
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