Customer Service Leadership Specialist

2 days ago


Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time

We are looking for an experienced Customer Service Leadership Specialist to join our team at Bournemouth Airport. As a key member of our Customer Service Leadership team, you will play a crucial role in driving exceptional customer service and operational efficiency.

Main Responsibilities:
  • Work closely with teams to develop and implement operational plans, ensuring seamless day-to-day operations and effective risk management.
  • Build and maintain strong relationships with all departments, airlines, project teams, and key stakeholders to ensure open communication and collaboration.
  • Develop and lead operational changes that enhance efficiency and customer experience, ensuring compliance with relevant regulations and standards.
  • Provide guidance during incidents or performance challenges, ensuring coordinated responses and clear communication to passengers and stakeholders.

Requirements:

  • Proven experience in Airport Operations, with a strong understanding of airport protocols, procedures, and policies.
  • Excellent leadership and communication skills, with a proven track record of building strong relationships and guiding teams.
  • Strong decision-making skills, with the confidence to make decisions under pressure.
  • Able to remain calm and proactive in challenging situations.

Estimated Salary: £60,000



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