Customer Service Leader

17 hours ago


Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time
Job Description:
Bournemouth Airport is seeking a Customer Service Leader to join our team. As a key member of our Customer Service Leadership team, you will be responsible for leading operational teams, guiding day-to-day activities, and ensuring everything runs smoothly while focusing on customer service excellence.

About the Role:
- The successful candidate will be responsible for operational planning and risk management, stakeholder engagement, and incident response, among other key responsibilities.
- They will also be expected to lead and manage operational changes that improve efficiency and customer experience, while ensuring regulatory compliance.

Requirements:
- Experience in Airport Operations: A strong understanding of airport protocols, procedures, and policies, with a focus on customer service and operational efficiency.
- Leadership Skills: With a strong work ethic and a passion for success, you'll have experience leading and developing teams, offering guidance and support to help everyone grow and succeed.
- Strong Communication: You're a natural communicator who can build relationships and keep everyone informed, collaborating with airlines to communicate clearly with passengers as necessary.
- Decision-Making with Care: You are confident in making decisions under pressure, weighing up options and delivering the best solution for the operation and the customer experience.
- Stakeholder Management: You're comfortable working with different teams, building trust and creating an environment of open communication.
- Regulatory Knowledge: Familiarity with regulatory requirements and the ability to ensure compliance within operational changes.
- Flexibility & Resilience: The ability to stay calm and manage challenges with a proactive and positive mindset.

Estimated Salary:
£55,000 per annum.

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