Customer Service Director

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time
Customer Service Director - Bournemouth Airport

Bournemouth Airport is seeking a dynamic and experienced Customer Service Director to lead our Customer Service Leadership team. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through exceptional customer service delivery.

In this role, you will work closely with operational teams to ensure that customer needs are met consistently and efficiently. You will also be responsible for building strong relationships with stakeholders, including airlines, project teams, and key partners to ensure open communication and a collaborative approach.

The successful candidate will have a strong understanding of airport protocols, procedures, and policies, with a focus on customer service and operational efficiency. You will also have leadership skills, strong communication, decision-making with care, stakeholder management, regulatory knowledge, and flexibility & resilience.

We offer a competitive salary of £50,000 - £60,000 per annum, depending on experience, and an excellent benefits package, including opportunities for career progression and professional development.

  • Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time

    As a seasoned Customer Service Director at Bournemouth Airport, you will play a pivotal role in driving customer satisfaction and loyalty. With a keen eye for detail and a passion for delivering exceptional service, you will lead operational teams, guide day-to-day activities, and ensure everything runs smoothly. Your expertise in airport protocols,...


  • Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time

    Job Title: Customer Service Director - AviationSalary: £50,000 - £70,000 per annumAbout Us:Bournemouth Airport is seeking an experienced customer service director to lead our aviation team and drive excellence in customer experience.Key Responsibilities:Develop and implement customer-centric strategies to enhance passenger satisfaction and loyaltyLead...


  • Bournemouth, Bournemouth, United Kingdom ICE Creates Full time

    We take pride in being a team of UK-based healthcare experts dedicated to delivering exceptional service and peace of mind to our customers.Key SkillsAs an Account Manager, you will need to have:A proven track record of achieving targetsPrevious experience in Account Management or Customer ServicesHighly effective written and verbal communication skillsA...


  • Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time

    Airport Service DirectorBournemouth Airport is looking for a highly experienced Airport Service Director to lead our operational teams. This is an exciting time for the airport as we prepare for Summer 2025 and the launch of Jet2's operations. You will be responsible for operational planning, risk management, and ensuring everything runs smoothly while...


  • Bournemouth, Bournemouth, United Kingdom NEW LOOK Full time

    Job SummaryNew Look is seeking a Customer Experience Director to lead our store team and drive sales growth through exceptional customer service. This exciting opportunity will allow you to leverage your expertise in customer relationship building and team leadership to deliver outstanding results.About the Role:In this role, you will work closely with the...


  • Bournemouth, Bournemouth, United Kingdom Citycare Property Full time

    Career Opportunities: Site Services DirectorLocation: Christchurch, New ZealandJob Type: Full-timeEstimated Salary: $160,000 - $200,000 per yearAbout Us:Citycare Property is a proudly Kiwi-owned, values-driven organisation focused on building, maintaining, and renewing Aotearoa's social infrastructure. We partner with local and central government to care for...


  • Bournemouth, Bournemouth, United Kingdom CH&CO Full time

    CH&CO is seeking a Food Service Operations Director to lead our culinary operations in Cambridge. This is an exciting opportunity for an experienced hospitality professional to take on a leadership role and drive business growth and excellence.About the RoleThe successful candidate will have a competitive salary of £36,000 per annum, with opportunities for...


  • Bournemouth, Bournemouth, United Kingdom Marshallbournemouthbmw Full time

    Job Title: Sales and Service Team DirectorCompany OverviewAt Marshall Bournemouth BMW, we strive to deliver exceptional customer experiences. As a Sales and Service Team Director, you will play a crucial role in achieving this goal.Salary: £45,000 - £55,000 per annum, dependent on experience.Job DescriptionThis role involves overseeing the sale of...


  • Bournemouth, Bournemouth, United Kingdom Joneshouse Recruitment Full time

    Job Title: Care Services DirectorWe are looking for an experienced Care Services Director to join our team at Joneshouse Recruitment. The successful candidate will be responsible for developing and implementing effective care strategies, ensuring the highest standards of care are maintained.About Us:We are a reputable provider of addiction treatment services...


  • Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time

    We are seeking an experienced and results-driven Director of Hotel Services to join our team at Daish's Holidays.Key Responsibilities:Oversee the delivery of our core values: clean and comfortable accommodation, good food, great live nightly entertainment, and friendly customer service.Manage procedures at the front end and coordinated back-of-house...


  • Bournemouth, Bournemouth, United Kingdom Edgy Design Studio - Goedgy Full time

    We are seeking a highly skilled Independent Living Services Director to join our team at Stonewater, a leading housing provider. This role will involve delivering an on-site housing management service that supports residents to lead independent lives in a safe environment.Key ResponsibilitiesCarry out health & safety, fire safety, and warden call system...


  • Bournemouth, Bournemouth, United Kingdom mustard | B Corp™ Full time

    Account Director RoleWe are seeking a highly skilled and experienced Account Director to join our client services team at mustard | B Corp™.The ideal candidate will have a proven track record of delivering results-driven marketing campaigns and building strong relationships with clients.This is an excellent opportunity for someone who is passionate about...


  • Bournemouth, Bournemouth, United Kingdom Stonewater Full time

    Job Title: Non-Residential Living Services DirectorWe are seeking a skilled professional to join our team as a Non-Residential Living Services Director. This role will involve managing the day-to-day operations of our independent living scheme in Bournemouth and ensuring the safety and security of our residents.About Our Team:Our team at Stonewater is...


  • Bournemouth, Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    Job Title:Clinical Service DirectorAbout the Role:We are seeking an experienced and skilled Clinical Service Director to lead our Ophthalmology Service. The successful candidate will have a proven track record of managing clinical services, leading teams, and driving quality improvement initiatives.Key Responsibilities:Lead the Ophthalmology Service to...


  • Bournemouth, Bournemouth, United Kingdom Joneshouse Recruitment Ltd Full time

    Job Title: Director of Care ServicesAbout Us:At Joneshouse Recruitment Ltd, we pride ourselves on delivering innovative solutions for careers in addiction treatment. We invite applications from qualified and experienced candidates for the role of Director of Care Services.Role Overview:This pivotal position demands expertise in leadership, operations, and...


  • Bournemouth, Bournemouth, United Kingdom Joneshouse Recruitment Ltd Full time

    Care Services Director Role Overview:">The Joneshouse Recruitment Ltd is seeking an experienced professional to fill the role of Care Services Director at our addiction treatment centre in Bournemouth. The successful candidate will be responsible for overseeing the day-to-day operations of the centre, ensuring that all services are delivered to the highest...


  • Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full time

    Technical Services DirectorWe are looking for a highly experienced Technical Services Director to join our IT leadership team. As a key member of our leadership team, you will be responsible for developing and implementing IT strategies to drive business outcomes.About the Role:This is a full-time, 35-hour per week position with a working pattern that...


  • Bournemouth, Bournemouth, United Kingdom Joneshouse Recruitment Ltd Full time £35,300

    Job Title: Director of Rehabilitation ServicesSalary: £45,000 - £55,000 per annumAbout the Role:We are seeking a highly skilled and experienced Director of Rehabilitation Services to join our team at Joneshouse Recruitment Ltd. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our addiction...


  • Bournemouth, Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    Job OverviewWe are seeking a skilled Clinical Service Director to lead the Ophthalmology Service at University Hospitals Dorset NHS Foundation Trust.The successful candidate will have a minimum of two years' management experience in a clinical/operational environment, with a strong track record of managing staff and influencing decisions.


  • Bournemouth, Bournemouth, United Kingdom SCR Recruitment Services Full time

    Senior Disability Services DirectorWe are seeking an experienced and quality-focused Senior Disability Services Director to lead a residential service in the area, catering to adults with Learning Disabilities, Autism, and Physical Disabilities.Key Responsibilities:Prior experience as a Registered Manager (preferably in Learning Disabilities)Strong staff...