Customer Service Leadership Professional

1 week ago


Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time
About the Role

We are looking for a skilled Customer Service Leadership Professional to join our team at Bournemouth Airport. In this role, you will be responsible for leading operational teams, guiding day-to-day activities, and ensuring everything runs smoothly while focusing on customer service excellence.

Job Description

In this role, you will:

  • Operational Planning & Risk Management: Develop and implement effective operational plans to mitigate risks and ensure compliance with regulatory requirements.
  • Operational Leadership: Lead and manage operational teams to achieve goals and objectives, while maintaining a focus on customer satisfaction.
  • Stakeholder Engagement: Foster strong relationships with internal and external stakeholders to ensure seamless communication and collaboration.
Requirements
  • Leadership Skills: Proven ability to lead and develop high-performing teams, with a strong focus on customer service and operational efficiency.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build relationships and negotiate with stakeholders.
  • Regulatory Knowledge: Strong understanding of regulatory requirements and industry standards, with the ability to ensure compliance.
Benefits
  • Opportunity to Work with a Leading Airport: Join a dynamic and growing organization, with opportunities to develop your skills and career.
  • Competitive Salary: The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.


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